Frequently asked questions
I am not getting emails.
When you bought the program and registered you were automatically signed up for the emails. You should have a received an email following your registration asking you to confirm your subscription to the emails. Please check your emails and spam folders. If you have not confirmed this then you will not receive any emails.
I have lost my password
If you go to the program login option on the menu bar you will see an option to renew your password. Click on ‘forgot your password?’ and follow the onscreen instructions.
I cannot download the worksheets
You must have Adobe Reader to read and fill in pdf documents. If you already have Adobe Reader you may need to update it. Please follow this link to download a free copy of Adobe Reader.
http://get.adobe.com/reader for mac and windows
Can I view the worksheets on my mobile phone/device?
Yes, absolutely. We cannot offer any support in this regard. You can check with the manufacturer of your device. But here is some handy links to the Adobe Reader for mobile devices.
https://play.google.com/store/apps/details?id=com.adobe.reader for android devices
http://itunes.apple.com/app/adobe-reader/id469337564?mt=8 for ios devices
Can I listen to the mp3s on my mobile device?
Absolutely. All our mp3s will stream to your device through your browser. You may even be able to download them to keep. Some mobile devices will not allow you to store the mp3s on your device for listening to later (iPhones are an example) but you can easily download them to your desktop or laptop and add them to your device that way so you don’t need to use your browser. Please check the instructions of your device as we cannot offer support for individual devices.
I cannot see the videos
We have tried to ensure that the videos are available for all browsers, all of the time and can be viewed with various set-ups. If you are not seeing the video it is most likely because you do not have FlashPlayer installed or possibly disabled in Firefox. Please use the following link and follow Adobe’s advice on FlashPlayer installation and troubleshooting.
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507
The videos play fine on my iPhone at first but then I can’t see any.
We have come across this problem only once and it would seem to be a bug in the iPhone Quick Time Player. It’s easily resolved. Simply close the window in Safari and open a new one. You should be able to play the videos again after you do this. Do not just refresh the page as this doesn’t seem to work.
Can I download unlimited files?
Of course you can and with our compliments.
If your problem is not resolved, please use the form to contact support
